Sure enough, the TV screen was black again after the restart, even without another update. I turn it off and on till I have picture and sound. "My children were sitting and watching TV and it all of sudden went black," Angela, of Anaheim, California, told ConsumerAffairs.com. If they see the menu, there may be a broadcast problem. Hey, guys. If they can, ask the customer to press the MENU button on the remote. Clicks are audible when adjusting the volume or navigating the menu. My tv is a Toshiba and it works fine for about 5 minutes then the screen goes completely black, but the sound still work. I have a TCL Roku smart tv. this TV was 3 … You might as well hear the audio playing, adjust the volume and change the channels but still not able to see anything on the screen display. Sorry for asking this. Just to try something, I set the Roku display choice type to 1080p instead of Auto Dectect, then restarted the Roku stick via its menu. Defective LED or strip of LEDs that provide the “back light” for the picture. I have this same problem except for one minor detail. So here we go: I have a Samsung - 75" Class - LED - NU8000 Series (UN75NU8000FXZA). Your TV might be working well then all of a sudden, the screen goes completely black. Just had my TCL 55' screen go black have sound tried all the procedures to fix to include reset button. If the TV standby light goes of when they press power, can they hear sound? Upon turning on the tv, it flashes "TCL ROKU 4K" (tried a factory reset and it didn't work) for like .2 seconds and THEN goes black. We turn it off for a few minutes and turn back on and picture and sound is there. Your TCL Roku TV is a smart TV with a simple, intuitive interface and the built-in ability to stream content over the internet, watch live TV with an antenna, and access connected devices like a cable set-top box or game console. After the tv has been on for a while it will repeatedly go black. "The sound was still on so I … Be sure to navigate through the page and get the fix to the problem. The Roku TV uses different "channels" (more popularly referred to as apps) that can be added via the Roku Channel Store. Have never had a problem. Monday I went to the home screen, selected my streaming channel, selected my show. Black screen on Samsung TV You are not alone in this. I will assume that you have a flatscreen TV and not a CRT based one for the answer here. I t … read more Contacted customer support and their solutions did not help. A black screen can be caused by a number of problems: 1. My tv went black but still have sound and everything that said so what I do next 06/15/2019 by tyreshiajones323 my screen goes black (sound stays on) at unpredictable times and I can play with it (on and off and back and forth to Smart TV function) and it comes back on. A lot of people have reported experiencing a black screen with the sound working. 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